Customer Privacy Notice

This notice provides you with information on how Strider Sports International, Inc., 2221 N. Plaza Dr., Rapid City, South Dakota 57702, USA, (“we”) will process your personal data.

1. Purposes for which we process your data

We will process your personal data (as set out in point 2 below) for the following purposes:

1. the performance of sales and distribution processes, including billing and invoicing;
2. the management of our relationships with (potential) customers, including the analysis of customers’ business needs and how they use our products and services;
3. organizing and documenting events and interactions (e.g., promotional events, including children’s races, discovery events and learn-to-ride programs, phone calls, e-mail conversations, and meetings) with customers;
4. management of the entire sales process including sales of and via vouchers;
5. making available certain online services to customers and further optimizing and developing such services; recognizing, preventing and investigating attacks against such services; and analyzing the usage of such services and generating access statistics;
6. business analytics and statistical analysis, including the aggregation of data in order to analyze market trends and anticipate customer demand;
7. analyzing and forecasting customer demand;
8. performing direct marketing via electronic and non-electronic means as well as advertising;
9. business opportunity management and tracking of opportunities;
10. analysis of customer satisfaction;
11. management and administration of warranty services and claims; and
12. administration of any on-site visits at our premises.

We collect this data either directly from you or from our distribution partners.

The provision of personal data is voluntary. However, if you do not provide your personal data, we may not be able to perform relevant business and marketing processes, including sales and distribution processes.

2. Processed data categories and legal basis of the processing

We process the following categories of your child’s personal data exclusively on the basis of your consent according to Article 6(1)(a) of the General Data Protection Regulation (“GPDR”) for the purpose of conducting promotional events, including children’s races:

1. children’s name and
2. children’s age.

We process the categories of your personal data set out in Annex 1 on the basis of our prevailing legitimate interest (according to Article 6(1)(f) GDPR), which lies in achieving the purposes as set out in point 1 above.

3. Transfer of your personal data

For the purposes set out above, we will transfer some of your personal data to the following recipients:

1. IT service providers that we use;
2. our distribution and business partners if they are involved in the product/service delivery;
3. banks for management of payment transactions;
4. legal representatives;
5. auditors;
6. courts;
7. competent administrative authorities, especially fiscal authorities;
8. collection agencies for debt collection;
9. outside financers;
10. contract partners or business partners who are involved in the performance of the delivery or service or should be;
11. insurances in the context of the conclusion of an insurance contract concerning the delivery or service or occurrence of the insured event;
12. corporate management at supplier or customer, if applicable;
13. customers; and
14. repair and maintenance service providers.

Some of the recipients referred to above may be located or may process personal data outside of your country. The level of data protection in another country may not be equivalent to the one in your country. Therefore, we take measures to guarantee that all recipients provide an adequate level of data protection, if necessary. We do this for example by entering into appropriate data transfer agreements based on Standard Contractual Clauses (2010/87/EC and/or 2004/915/EC). Such agreements, if any, are accessible upon request from GDPR@StriderBikes.com.

4. Retention periods

Your personal data will only be kept for as long as we reasonably consider necessary for achieving the purposes set out in point 1 above and as is permissible under applicable laws. We will, in any case, retain your personal data for as long as there are statutory retention obligations or potential legal claims are not yet time-barred.

5. Your rights in connection with your personal data

Under applicable law, you have, among others, the rights (under the conditions set out in applicable law): (i) to check whether and what kind of personal data we hold about you and to request copies of such data, (ii) to request correction, supplementation or deletion of your personal data that is inaccurate or processed in non-compliance with applicable requirements, (iii) to request us to restrict the processing of your personal data, (iv) in certain circumstances, to object for legitimate reasons to the processing of your personal data or to revoke consent previously granted for the processing, (v) to request data portability, (vi) to know the identities of third parties to which your personal data are transferred, and (vii) to lodge a complaint with the competent authority. Withdrawing your consent does not affect the lawfulness of processing based on your consent before your withdrawal.

6. Our contact details

Please address your requests and any other questions concerning this notice to:

Strider Sports International, Inc.
2221 N. Plaza Dr.
Rapid City
South Dakota 57702
USA
GDPR@StriderBikes.com.

Last updated: 30 November 2020.

Annex 1

1. 1. Master data
      – serial number;
      – name;
      – academic Title;
      – salutation/sex;
      – address;
      – language;
      – picture;
      – telephone and fax number and other information necessary for addressing through modern communication techniques (e.g., email);
      – year of birth;
      – date of birth; and
      – company register data.

1. 1. Customer relationship data
      – marital status;
      – number of children;
      – name of children;
      – birth date of children;
      – address of children;
      – name of school;
      – address of school;
      – name of parents;
      – address of parents;
      – salutation/sex of parents;
      – birth date of parents;
      – commercial interest of the customer (on basis of previous behavior or statements of the customer to the controller);
      – purchase power classification;
      – support data (such as: sent marketing material, visiting rhythm, etc.);
      – purchase behavior (frequency and volume);
      – other response behavior to marketing activities of controller;
      – bonus or other benefit data;
      – contest-related data;
      – time and rank at promotional race;
      – history of orders placed;
      – history of inquiries made;
      – customer category; and
      – correspondence.

1. 1. Commercial information
      – creditworthiness data;
      – blocking indicator (contact ban, invoice block, delivery block, posting lock, payment stop);
      – category of customers or suppliers (including regional allocation, etc.);
      – identification number for official statistics such as VAT-number or Intrastat identification number;
      – purchasing association category and/or group of companies;
      – language of correspondence, other agreements or keys for data exchange;
      – object of delivery or service;
      – bonus or commission data etc.;
      – contact person at data subject for processing of delivery or service;
      – third persons involved in service performance including data about type of participation;
      – terms of delivery or service (including data about place of delivery or service, packaging, etc.);
      – customs clearance data (e.g., country of origin, customs tariff number) and export control data;
      – insurance of delivery data or service and related financing data;
      – tax liability and tax calculation data;
      – conditions of financing a payment;
      – bank details;
      – credit card numbers and credit card company;
      – credit management data (e.g., credit limit, bill of exchange limit);
      – payment data or service performance data of data subject;
      – payment reminder or lawsuit data;
      – bank account data or payment document data;
      – expenses and earnings related to the service;
      – special G/L transactions (specific valuation allowance, notes receivable, down payment, bank guarantee);
      – scope of power of representation;
      – functions of the data subject at the service recipient or service provider;
      – business cases handled by the data subject; and
      – company register data.

1. 1. Warranty information
      – products registered for warranty purposes;
      – purchase date of relevant products;
      – place of purchase and delivery of relevant products;
      – warranty period;
      – number of prior warranty claims;
      – reason for prior warranty claims; and
      – outcome of prior warranty claims.

1. Logistics
   – identification number such as VAT-number or Intrastat identification number;
   – purchasing association category and/or group of companies;
   – object of delivery or service;
   – bonus or commission data, etc.;
   – contact person at data subject for processing of delivery or service;
   – third persons involved in service performance including data about type of participation;
   – terms of delivery or service (including data about place of delivery or service, packaging, etc.);
   – customs clearance data (e.g., country of origin, customs tariff number) and export control data;
   – insurance of delivery data or service and related financing data;
   – tax liability and tax calculation data;
   – conditions of financing and payment;
   – bank details;
   – credit card numbers and credit card company;
   – credit management data (e.g., credit limit, bill of exchange limit);
   – payment data or service performance data of data subject;
   – payment reminder or lawsuit data;
   – bank account data or payment document data;
   – expenses and earnings related to the service; and
   – special G/L transactions (specific valuation allowance, notes receivable, down payment, bank guarantee).